Garage door service agreement template
Garage door work is quick, technical and sometimes dangerous: a torsion spring under full tension can injure someone, and an opener that doesn't reverse can hurt a child or a pet. This agreement covers a service call, a repair, a new opener or a new door, with your safety checks written into the signed copy. Read it below, then send it from SignMaster.
Updated November 5, 2026 · 4 min read
The contract
Gray blanks are yours to fill in before you send. Each signer fills in the blanks in their color.
- You, before sending
- Customer
- Garage door company
Garage Door Service Agreement
This Garage Door Service Agreement (the "Agreement") is made on Agreement date between Garage door company name (the "Company") and Customer name (the "Customer").
1. Service address and equipment
- Service address: Service address.
- Door: Door size and type.
- Opener: Opener brand and model.
- Problem reported: Problem reported.
2. Service call
A service call charge of Service call charge covers the trip, inspection and diagnosis, and is owed whether or not the Customer approves any work. Calls outside regular hours (Regular hours) carry a service call charge of After-hours call charge instead.
3. Work to be done
The Company will: Work to be done.
- Parts and their prices: Parts and prices.
- Labor: Labor charge.
- Total for this work, including the service call: Total price.
Any springs installed are rated for about Spring cycle rating open-and-close cycles; how long they last depends on how often the door is used.
4. Recommended work
The technician also recommends: Recommended work, for Recommended work price. If the Customer does not approve it, the Company is not responsible for later failures of the parts it recommended replacing.
I approve the recommended work at the price above.
5. New door or opener
New equipment, if any: New door or opener details. Installation includes removing and disposing of the old equipment unless noted here: Old equipment notes. A new opener needs a working electrical outlet near its location, which the Customer will provide; electrical work is not included.
6. Safety checks
On arrival, the technician found the auto-reverse and photo-eye system: Safety system on arrival. Before leaving, the technician will check the door's balance and the opener's force settings and test the auto-reverse and photo eyes. If the door or opener can't be made to pass and the Customer declines the needed repair, the technician will disconnect the opener or tag the door as unsafe, and tell the Customer why.
7. Spring and cable safety
Springs, cables and bottom brackets are under high tension and can cause serious injury. The Customer will not adjust, loosen or remove them, and will call a trained technician for any problem with them. The Customer will test the auto-reverse as often as the opener's manual recommends, and keep the photo eyes clean and lined up.
8. Warranty
The Company warrants its labor for Labor warranty period. Springs, openers, doors and other parts carry their makers' warranties: Parts warranty notes. The warranty does not cover damage from vehicles striking the door, weather, power surges, misuse, lack of maintenance, or adjustments made by others.
9. Payment
Payment is due when the work is complete. Accepted payment methods: Payment methods.
10. The work area
Before the technician arrives, the Customer will move vehicles out of the garage where possible and clear stored items from around the door, the tracks and the opener, and will keep children and pets away while the door is being worked on. The Company will protect vehicles and belongings near the work and clean up its old parts and packaging before leaving.
11. General terms
If this Agreement was signed at the Customer's home and the law gives the Customer a right to cancel, the Company will provide a written notice explaining how. The Company carries general liability insurance. This Agreement is the whole agreement for this work, may be changed only in writing signed by both parties, and is governed by the laws of the state of State. Electronic signatures count as original signatures.
Customer contact details
Phone: Customer phone Email: Customer email
I have read section 7 and will not adjust springs, cables or brackets myself.
Customer
Technician, for the Company
Opens it in SignMaster as a template you can edit and send.
A starting point, not legal advice. Have a lawyer review it for your state and situation.
On this page
Why garage door companies need a signed agreement
Garage door customers usually call after something has failed: the door won't open, a spring snapped, a cable jumped off the drum. They want it fixed now, which makes it easy to skip the paperwork and harder to collect when the bill is bigger than they pictured. A short agreement with the parts, the price and the safety checks, signed in the driveway, takes a minute and settles all of it.
It also records what matters if something goes wrong later: that you tested the auto-reverse and the photo eyes, and what you recommended about worn parts the customer chose not to replace.
What the template covers
- The door and opener: door size and type, opener brand and model, and the problem reported.
- Service call: a trip and diagnosis charge, your regular hours, and the after-hours charge.
- The repair: the work, parts and prices, labor and total, plus the cycle rating of any springs you install.
- Recommended work: worn parts you'd replace, their price, and a box the customer checks to approve or leaves unchecked.
- New door or opener: the model and options, removal of the old one, and a working outlet near the opener.
- Safety checks: the reverse system's condition on arrival, a test before you leave, and what happens when it can't pass.
- Spring safety: the customer never adjusts springs, cables or bottom brackets, and tests the reverse as the manual recommends.
- Warranty and payment: your labor warranty, the makers' parts warranties, and payment at completion.
Garage door paperwork mistakes
- Replacing one spring on a two-spring door without offering both. When one breaks, the other is often close behind. Offer both and record the answer.
- Skipping the reverse test. Checking the auto-reverse and the photo eyes takes a minute. Write the result on the agreement every visit.
- Vague spring warranties. Say what cycle rating the spring has and how long your labor is covered, so "lifetime" doesn't creep into the conversation.
- Leaving an unsafe door in service. If a door fails the reverse test and the customer declines the fix, disconnect the opener or tag the door, and note that you did.
- No price for the after-hours call. A Sunday spring replacement costs more. Put the after-hours charge in writing before you roll.
Opener safety standards
Federal rules in 16 CFR Part 1211 require automatic residential garage door openers to have entrapment protection that reverses the door. The template records the condition of that system on every visit, and section 6 says what you'll do when an older opener can't pass the test.
How to send it with SignMaster
- 1
Open the template
Choose Use this template. The customer signs first and your company second.
- 2
Fill it in at the door
The technician fills in the gray blanks on a phone: the door and opener, the repair with each part's price, the spring rating, any recommended work, and what the safety check found.
- 3
The customer decides and signs
Hand over the phone with Sign in person. The customer checks the box if they approve the recommended work, confirms the spring safety terms and signs.
- 4
When the owner isn't home
If a tenant or a neighbor let you in, email the link to the owner. The envelope's activity timeline shows when they open it, and you start once they've approved.
- 5
Close the job
When both of you have signed, the customer and your office get the PDF with its certificate of completion, with the safety check and any declined recommendation on record.
Property managers and builders
If you service doors for a property manager or install openers across a new development, keep one template with your standard parts and prices and bulk send one agreement per unit from a spreadsheet, using columns like Service address, Work to be done and Total price. Each owner or manager signs for their own door.
Questions? Answers.
How often should garage door springs be replaced?
It depends on the spring's cycle rating and how often the door is used. Springs are rated for a number of open-and-close cycles, and a busy household reaches it sooner. The template records the rating of the springs you install.
Can a homeowner adjust garage door springs?
They shouldn't. Torsion springs are under high tension and can cause serious injury. Section 7 tells the customer not to adjust or loosen springs, cables or brackets and to call a trained technician instead.
Do garage door openers need safety sensors?
Openers sold for US homes must have entrapment protection under 16 CFR Part 1211, commonly photo eyes near the floor that make the door reverse. The template records the state of that system on each visit.
What warranty should a garage door repair have?
That's your call. Many companies warrant labor for a set period and pass along the makers' warranties on springs, openers and doors. Set your terms in section 8 and list what's excluded.