Moving services agreement template
A moving services agreement is the contract between a moving company and the person whose belongings it carries. This template is built for local moves within one state: the addresses, the arrival window, how the price is figured, how much the mover owes if something breaks, and how a claim works. Read it below, then open it in SignMaster and send it.
Updated November 5, 2026 · 4 min read
The contract
Gray blanks are yours to fill in before you send. Each signer fills in the blanks in their color.
- You, before sending
- Customer
- Moving company
Moving Services Agreement (Local Move)
This Moving Services Agreement (the "Agreement") is made on Agreement date between Moving company name, state license or permit number Mover license number (the "Mover"), and Customer name (the "Customer"). This Agreement covers a move that starts and ends in the same state.
1. The move
- Moving from: Origin address.
- Moving to: Destination address.
- Move date: Move date. Crew arrival window: Arrival window.
- Crew and equipment: Number of movers movers and Trucks.
- Access notes (stairs, elevators, parking distance): Access notes.
2. Services
The Mover will load, transport and unload the Customer's household goods, protect floors and door frames at both addresses, and wrap furniture in moving pads. Additional services included: Additional services. For a flat-rate move, the goods are those on the inventory list attached to this Agreement.
3. Price
Only the pricing method filled in below applies. Write "not used" in the other.
- Hourly: Hourly rate per hour for the crew and trucks, with a minimum of Minimum hours hours, plus a travel charge of Travel charge. Time runs from the crew's arrival at the origin until unloading ends at the destination, excluding crew meal breaks.
- Flat rate: Flat price for the attached inventory and the services in section 2.
- Extra charges, if they apply: Extra charges.
Items, services or access conditions not described in this Agreement may change the price. The Mover will explain any change and get the Customer's written approval before doing the added work.
4. Deposit, payment and cancellation
A deposit of Deposit is due when this Agreement is signed and is credited toward the final bill. The balance is due When the balance is due. If the Customer cancels at least Refund notice in days days before the move date, the deposit is refunded in full; after that, the Mover keeps the deposit to cover the reserved crew and trucks.
5. Items the Mover will not carry
The Mover will not transport flammable, explosive or corrosive materials, propane tanks, paint, ammunition, perishable food, or live plants. The Customer should personally carry cash, jewelry, medication, important documents, keys and irreplaceable items. The Mover is not responsible for items the Customer packed unless the damage to the carton shows mishandling by the Mover.
6. Valuation of goods
The Customer chooses one level of protection. If the Customer chooses none, basic valuation applies.
- Basic valuation, included in the price: the Mover's liability is limited to Basic valuation rate per pound per article.
- Declared value: the Mover is liable up to a total of Declared value amount for the shipment, at an added cost of Declared value cost.
7. Loss, damage and claims
The Customer should note visible damage on the delivery receipt before the crew leaves and must submit any claim in writing within Days to file a claim days of delivery. The Mover will acknowledge a claim within 10 days and, within 60 days, repair the item, replace it, pay for it at the valuation level chosen, or explain in writing why it denies the claim. The Mover is responsible for damage it causes to the residences, beyond normal wear, and will repair it or pay the reasonable cost.
8. The Customer's part
The Customer will be present or send an adult representative at both addresses, reserve elevators and loading zones where needed, finish any packing the Mover is not doing before the arrival window, and point out fragile or high-value items before loading. Delays caused by unavailable elevators, blocked access or unfinished packing are charged at the hourly rate on hourly moves.
9. Delays and general terms
The Mover is not liable for delays caused by weather, road closures, accidents or other events outside its control, and will keep the Customer informed. This Agreement, with its inventory list and any signed changes, is the entire agreement between the parties. It is governed by the laws of the state of State and may be signed electronically.
Contact details
Customer phone on moving day: Customer phone Email: Customer email
Mover dispatch phone: Mover phone
I have read this Agreement, including the valuation choice in section 6 and the claim deadline in section 7.
Customer
Moving company
Opens it in SignMaster as a template you can edit and send.
A starting point, not legal advice. Have a lawyer review it for your state and situation.
On this page
Why movers put the job in writing
Moving disputes are about three numbers: the hours on the clock, the price at the end and the value of the dresser that arrived with a cracked top. A signed agreement fixes how each one is worked out before the truck is loaded, so the conversation at the destination is about where the couch goes, not what the customer owes.
Crossing a state line changes the paperwork
Interstate household moves fall under federal rules (49 CFR Part 375). The mover must be registered with the FMCSA and give the customer a written estimate, an order for service, a bill of lading and the Your Rights and Responsibilities When You Move booklet. Use this template only for moves within one state, and check whether your state licenses movers and sets its own forms.
Hourly or flat rate
- HourlyA rate per hour for the crew and truck, a minimum number of hours, and a travel time charge. Fair for small or uncertain jobs, as long as the agreement says when the clock starts and stops.
- Flat rateOne price for the inventory you walked through. The agreement must list that inventory, because anything added on moving day is extra.
The template has blanks for both. Fill in the one you use and write "not used" in the other, so the customer can't read the two together.
What the agreement spells out
- Addresses and access: origin and destination, floors, stairs, elevators and how far the truck parks from the door.
- Date, window and crew: the move date, the crew's arrival window, the number of movers and trucks.
- Services: loading, transport and unloading, plus packing, materials, furniture disassembly and specialty items like pianos or safes.
- Items you won't move: hazardous materials, perishables, plants, cash, jewelry and important papers that the customer should carry.
- Valuation: the customer picks basic coverage at a rate per pound per article, or a higher declared value with its cost.
- Claims: how many days the customer has to report loss or damage and how long you have to respond.
- Deposit, payment and cancellation: the deposit, when the balance is due, and what a late cancellation costs.
Mistakes that start moving-day arguments
- Leaving valuation unchosen. If the customer doesn't tick a level, the lowest one applies to the antique they assumed was covered in full.
- No stair or long-carry fee. A fourth-floor walk-up costs more to move than a ground-floor unit; write the charge down before the crew finds out.
- Changing the price after loading without a signed change. Hold any added work or items to a written update the customer signs.
Booking moves with SignMaster
- 1
Save the template
Choose Use this template above. It's added to your SignMaster templates with the customer as the first signer and your company as the second.
- 2
Quote the move in the gray blanks
Enter both addresses, the date, the arrival window, crew size, the rate or flat price, the deposit and the valuation rates. Attach the inventory list in the same envelope for flat-rate jobs.
- 3
Let the customer choose coverage
The customer ticks a valuation option, writes a declared value if they want more coverage, adds their phone and email, and signs from the link in their inbox.
- 4
Set a sign-by date before the move
Give the envelope a sign-by date a few days before the move, so reminders chase the booking while there's still time to fill the slot if it falls through.
- 5
Sign at the destination if needed
If the customer adds items on the day, write them up on a change order and use Sign in person on the crew lead's phone before loading them.
Booking a building's worth of moves for a property manager or a corporate relocation list? Bulk send creates one agreement per row, with columns like Origin address, Move date and Flat price filling each copy.
Questions? Answers.
Is this template valid for an interstate move?
No. Interstate household moves need the federal documents in 49 CFR Part 375, including the bill of lading and the rights booklet, and a mover registered with the FMCSA. This template is for moves within one state.
What is valuation coverage?
It's the most the mover will pay if your goods are lost or damaged. Basic coverage pays a set amount per pound per item, which is little for light, valuable things. Declared value costs more and pays up to the amount you name.
Can the customer sign on moving day?
Yes, on the crew lead's phone with in-person signing. It's better to have it signed when the move is booked, so the price and coverage are settled before the truck arrives.
Sources
- 49 CFR Part 375, transportation of household goods in interstate commerce (eCFR) · ecfr.gov
- FMCSA, Protect Your Move · fmcsa.dot.gov