Monitoring agreements, installs and emergency contacts, signed
An alarm sale is a multi-year relationship that starts with one signature, often at the front door. That signature has to cover a lot: the monitoring term, the equipment, the renewal, the cancellation rights and the people to call at 3 a.m. SignMaster gets it all on the tablet at the door or by link, and sends updates to every account when your terms change.
Updated November 5, 2026 · 3 min read
On this page
What an alarm company gets signed
- Monitoring agreementTerm, monthly rate, renewal, what happens if the customer moves, and how either side can end it. See the auto-renewal clause.
- Equipment and installationPanels, sensors, cameras and locks, whether they're bought or provided with monitoring, and the install work order.
- Emergency contactsThe call list for the central station, with names and phone numbers the customer types in themselves.
- Takeover agreementFor customers switching from another provider: your new agreement, and a note that ending the old contract is theirs to handle.
- Commercial service agreementAccess control, video and inspection visits for businesses, with service levels and response times.
- Service and inspection reportsSigned by the customer at the end of each visit, so both of you know what was tested and fixed.
Selling at the door
Door-to-door alarm sales come with rules. When a sale of $25 or more is made at the buyer's home, the FTC's Cooling-Off Rule generally gives them until midnight of the third business day to cancel, and you must tell them about that right and leave a cancellation form. Several states add their own rules for home sales and for contracts that renew automatically. Put the notices your lawyer approves into the template once, and every rep sends the same thing.
- 1
Fill it with the customer
The rep picks the package with a radio group, adds sensors and cameras with checkboxes, and a calculated field shows the monthly and the equipment total.
- 2
Hand over the tablet
Send and choose Sign in person. The customer reads the consent, initials the term, renewal and cancellation paragraphs, and signs.
- 3
Add the second owner
A spouse or co-owner who isn't home signs the same envelope from a link. Neither needs an account.
- 4
Everyone keeps a copy
When the last person signs, the customer and your office get the sealed PDF with a certificate of who signed and when, and a fingerprint that shows if the file is changed later.
Keep passcodes out of the PDF
Collect the emergency contacts on the agreement, but take the verbal passcode the central station uses through your monitoring setup, not in a document that gets emailed to everyone on the envelope.
Amendments to every account
Rates change, and sometimes the equipment has to: when a cellular carrier retires an older network, every panel that uses it needs a new communicator and an approved price. Bulk send the amendment from one CSV of affected accounts. Each row becomes its own envelope with the customer's name, account number and new rate in labeled text boxes, and reminders follow up. The results file shows which accounts signed and which need a call from your retention team.
On Crew and Company, webhooks can tell your central station software or CRM the moment an agreement is signed, through Zapier or your own endpoint, and the API can start envelopes from your sales app.
Pricing
A dealer with a few reps and an office uses Crew: $49 a month for 5 people, with extra reps at $8 a month each. A summer sales team fits Company: $99 a month for 15 people. Both include your logo on signing pages and webhooks. New workspaces get 14 days of Crew free. Compare plans.
What SignMaster doesn't do
- It doesn't monitor alarms or connect to central stations by itself.
- It doesn't charge monthly monitoring fees.
- It doesn't apply for local alarm permits.
- It emails signing links; a rep can copy one and text it.
Questions? Answers.
Can customers sign an alarm monitoring contract on a tablet at the door?
Yes. Send the agreement and choose Sign in person. In the iPhone and iPad app, only the rep's Face ID or passcode ends signing mode, so the customer can't open your other files.
Does a door-to-door alarm sale need a cancellation notice?
Usually. The FTC's Cooling-Off Rule covers most sales made at the buyer's home and requires a written notice of the right to cancel. Ask your lawyer about your state's own rules.
How do I get every customer to sign a rate change?
Bulk send an amendment from a CSV. Each customer gets their own envelope with their account details and new rate, and you can see who has signed.
Can the customer fill in their emergency contacts?
Yes. Add name and phone fields for each contact, and the customer fills them in as they sign.