Stop chasing signatures. Let the reminders do it.
Most unsigned contracts aren't refusals. They're emails that slid down an inbox. Automatic reminders bring the document back to the top on a schedule you pick, stop the moment the person signs, and never go to someone who has already finished.
Updated November 5, 2026 · 2 min read
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Two kinds of reminder
SignMaster has a steady schedule and a deadline schedule. Use either one, or both together.
| Repeating reminders | Sign-by date | |
|---|---|---|
| Set in | Reminders: Off, Daily, Every 3 days or Weekly | Sign by: 3 days, 1 week, 2 weeks or a date you pick |
| Sends | On that rhythm until the person signs | 3 days before, the day before, that morning, and the day after |
| Email subject | Reminder: and your document's title | Due tomorrow, Due today, then Overdue |
| After the date | No date involved | The link still works; the date is a soft deadline |
Deadline reminders go out at 9 in the morning in your time zone, even when repeating reminders are off. With a date set, a signer never gets more than one email in any 20 hours, counting your first request, so the schedules don't stack.
Turn them on
- 1
Open Message & settings
After you place the fields, the next step holds the email message and the sending options.
- 2
Pick a rhythm
Under Reminders, choose Daily, Every 3 days or Weekly. Every 3 days suits most contracts: frequent enough to be remembered, rare enough not to annoy.
- 3
Add a sign-by date if there's a real deadline
A start date, a season that books up, an offer that ends. The signer sees the date at the top of the signing page, and the reminders switch to due-soon wording as it nears.
- 4
Save it on the template
On a template, Sending defaults stores a sign-by of so many days after sending, so every envelope made from it starts with the deadline already set.
Who gets reminded, and when it stops
- Only people whose turn it is. With a signing order, the second signer isn't reminded about a document still waiting on the first.
- Never people who've finished. Each signer drops off the list the moment they sign.
- It stops on its own when the envelope completes, or is declined, voided or expires.
- It pauses during a correction, so nobody gets a reminder for a version you're still fixing.
- In their language. A signer who reads Spanish gets the reminders in Spanish.
Remind someone right now
Sometimes you know a customer is at their desk this minute. Press Remind on their row on the envelope page, or choose it from the envelope's menu on the list. Each press emails a fresh link, and the old one keeps working. To nudge a whole group, select the envelopes on the list and send reminders to all of them in one go.
If the email isn't getting through at all, a reminder won't fix it. Use Copy link on their row and send their private link by text message or chat instead.
Questions? Answers.
Do reminders count against my envelopes?
No. An envelope is counted once, when you first send it. Reminders, resends and copied links are free on every plan.
Can I stop reminders for one envelope?
Yes. Open Correct on the envelope and change Reminders to Off or remove the sign-by date. Signing pauses while you correct, and the change applies when you send the correction.
Does the link stop working after the sign-by date?
No. A sign-by date is a soft deadline: the reminders turn to overdue and the link keeps working. To make a link stop working, set an expiry instead.
How many reminders will a signer get?
As many as your schedule allows until they sign. There's no cap, so a weekly rhythm is kinder for long-running documents.