The best e-signature app for insurance agents and independent agencies

What an agency sends for signature

• Applications and supplementals: the carrier's application and any questionnaires, signed before binding.
• Coverage selections and rejections: forms where the insured declines a coverage or picks lower limits, such as uninsured motorist rejections where your state uses them. These are the signatures your E&O carrier cares about.
• Broker of record letters: a commercial client moving the account to you, on their letterhead, signed by an officer.
• Service requests: cancellation requests, lienholder changes, driver exclusions, and EFT or premium finance authorizations.
• Producer agreements: contracts with sub-producers and referral partners.

Five options compared

Strengths and gaps

HawkSoft E-Signature: if HawkSoft is your AMS

This is the obvious first look for a HawkSoft agency. It's powered by Formstack Sign, formerly InsureSign, and lets staff text or email documents for signature from inside HawkSoft, bundle several documents in one message, and have customers sign in person on a tablet or phone. Documents are logged to the client's file when sent, and the signed copy can be saved there. Reusable forms hosted on your website cover self-service paperwork. It's a paid add-on bought through HawkSoft's marketplace; the page gives no price.

Formstack Sign: built from an agency tool

Formstack Sign grew out of InsureSign, and its product page still speaks to agencies: documents delivered by SMS or email, reminders by text and email, reusable templates, an audit trail with every signed document, and a two-way integration with Applied Epic. The pricing page doesn't sell Sign alone. It comes in the Suite with Forms and Documents, at $250 a month paid annually or $299 monthly, with 3 builder users and unlimited eSignatures. That makes sense if you also want online intake forms.

DocuSign: what carriers and AgencyZoom use

Carriers, premium finance companies and commercial clients often send through DocuSign, and AgencyZoom's e-signature feature runs on it: the AgencyZoom admin connects DocuSign, each sender links their own DocuSign account, and statuses flow back to the client's profile. Standard is $30 per user a month on an annual plan billed monthly, with 100 envelopes per user a year. SMS delivery is an add-on from $0.36 a message and ID verification from $2.40 an attempt; knowledge-based authentication is quoted on the Enhanced plan. Per-user pricing adds up across a team of CSRs.

OneSpan Sign: for carriers and portals

OneSpan markets to insurers, with prebuilt options for Guidewire and a carrier example of e-signatures added to an agent portal. Professional is $22 per user a month billed yearly, with up to 1,000 transactions per user a year, in-person or remote signing on any device, and templates. SMS authentication, knowledge-based authentication, government ID checks and bulk send aren't in Professional; Enterprise is priced by transaction volume. It's the most carrier-minded tool here and the least agency-specific.

SignMaster: flat team pricing, no AMS link

SignMaster doesn't integrate with an AMS, so signed PDFs reach the client file by hand or through webhooks on Crew and Company. What it gives an agency: one price for a small team instead of per producer, access codes as a second check on who's signing, a certificate of completion with each signer's email, time and IP address, signing pages in 6 languages, and in-person signing at your desk. It doesn't text the link for you (copy it and text it yourself) and doesn't run knowledge-based identity checks.

Which one fits your agency

• You're on HawkSoft: HawkSoft E-Signature, for the client-file logging alone.
• You're on Applied Epic, or want intake forms and signing together: Formstack Sign in the Suite.
• You use AgencyZoom, or carriers and clients already send you DocuSign: DocuSign.
• You're a carrier or MGA building signing into a portal: OneSpan Sign.
• A small agency that wants flat team pricing and can live without AMS logging: SignMaster.