Cleaning service agreement template
A cleaning service agreement turns "come every other Thursday" into terms both sides can point to: what gets cleaned, what doesn't, who brings the supplies, what a lockout costs and what happens if something breaks. This template is for recurring residential cleaning. Read it below, then open it in SignMaster, fill it in and send it.
Updated November 5, 2026 · 3 min read
The contract
Gray blanks are yours to fill in before you send. Each signer fills in the blanks in their color.
- You, before sending
- Client
- Cleaning company
Cleaning Service Agreement
This Cleaning Service Agreement (the "Agreement") is made on Agreement date between Cleaning company name (the "Cleaner") and Client name (the "Client") for cleaning at Service address (the "Home").
1. Schedule
The Cleaner will clean the Home Visit frequency, usually on Usual day and arrival window, starting on First clean date. When a visit falls on a public holiday, the Cleaner will offer the nearest open day. Either party may change the usual day by agreement, including by text or email.
2. What a standard clean includes
- Kitchen: wipe counters, backsplash, cabinet fronts and the outside of appliances; clean the sink and stovetop; empty the trash; vacuum and mop the floor.
- Bathrooms: clean and disinfect the toilet, tub, shower, sink and counters; clean mirrors; empty the trash; vacuum and mop the floor.
- Bedrooms and living areas: dust reachable surfaces, furniture and baseboards; make beds with linens left out; vacuum carpets and rugs; mop hard floors.
- Add-ons included in the price: Add-ons included.
A standard clean does not include exterior windows, mold or mildew removal, biohazards such as bodily fluids or pest droppings, moving heavy furniture, work that needs a ladder taller than a step stool, or anything not listed above. The Cleaner will quote extra work before doing it.
3. Price and payment
- First clean, including a deep clean of the Home: First clean price.
- Each later visit: Price per visit.
- Payment is due When payment is due by Payment methods.
If the Home needs much more time than a usual visit, for example after a party or a long gap, the Cleaner will tell the Client before starting and agree on any added charge.
4. Supplies and equipment
Supplies and equipment will be provided by Who provides supplies. Allergies, sensitivities or product requests: Allergies or product requests.
5. Entry, keys and pets
How the Cleaner gets in: Entry instructions. Pets and where they stay during a clean: Pets.
The Client will give any alarm code by phone or in person, not in this Agreement. The Cleaner will label keys with a code rather than the Client's address, keep keys and codes secured, let only its assigned staff use them, and return keys within seven days after this Agreement ends.
6. Late cancellations and lockouts
The Client may skip or move a visit with at least Hours notice to cancel hours' notice at no charge. A visit canceled with less notice, or one the Cleaner cannot do because nobody can get in, is charged Late cancellation fee.
7. Re-cleans and breakage
If the Client tells the Cleaner about a missed area within 24 hours of a visit, the Cleaner will come back and clean it at no charge. The Client should report any damage within 48 hours. The Cleaner will repair or replace items its staff damage, or pay their fair value, up to Breakage limit per visit per visit. The Cleaner is not responsible for items that were already damaged, poorly secured or not reasonably cleanable, or for normal wear.
8. Insurance and staff
The Cleaner carries general liability insurance and will show proof on request. Its cleaners are its own employees or contractors, and the Cleaner is responsible for their pay and conduct. If the Client hires one of them directly for cleaning within Hiring fee months months of their last visit, the Client will pay the Cleaner a placement fee of Placement fee.
9. Price changes and ending the Agreement
The Cleaner will give 30 days' written notice before changing the price. Either party may end this Agreement at any time with Days notice to end days' written notice, including by email. The Client pays for visits completed before the end date.
10. General terms
This Agreement is governed by the laws of the state of State. It is the whole agreement between the parties, can be changed only in writing signed by both, and may be signed electronically.
Contact details
Client phone: Client phone Email: Client email
Cleaner phone: Cleaner phone Email: Cleaner email
I have read this Agreement, including the late cancellation fee in section 6.
Client
Cleaning company
Opens it in SignMaster as a template you can edit and send.
A starting point, not legal advice. Have a lawyer review it for your state and situation.
On this page
When a cleaning client should sign one
Before the first clean of any recurring client. The first visit is usually a deep clean priced higher than the rest, and that's the moment a client learns whether the oven, the inside of the fridge and the windows are included. Getting it signed up front keeps that conversation off the client's doorstep.
It also matters once you have keys. A client handing over a key or an alarm code wants to know how you store it and who can use it, and you want their agreement that a canceled clean with less notice than you ask for is still billed.
What's in the agreement
- Schedule: weekly, every two weeks or monthly, the usual day and arrival window, and how holidays shift a visit.
- Room-by-room scope: kitchens, bathrooms, bedrooms and living areas, with a blank for add-ons such as inside the oven or a load of laundry.
- What's excluded: exterior windows, mold, biohazards, heavy furniture and anything that needs a ladder taller than a step stool.
- Pricing: the first deep clean, the recurring price per visit, and a lockout or late cancellation fee.
- Supplies: whether your team brings products and equipment or uses the client's, and a blank for allergies or product requests.
- Keys, codes and pets: how keys are labeled and stored, who can use the alarm code, and where pets stay during a clean.
- Breakage and re-cleans: how soon the client reports damage or a missed spot, and what you do about it.
- Hiring your cleaners: an optional fee if the client hires your staff directly within a set number of months.
Who fills in what
| Blank | Filled in by | Example |
|---|---|---|
| Visit frequency and usual day | You, before sending | Every two weeks, Thursday 9–11 am |
| Price per visit and first deep clean | You, before sending | Your two prices |
| Add-ons included | You, before sending | Inside fridge monthly |
| Entry instructions | The client, when signing | Lockbox by the side door |
| Pets and allergies | The client, when signing | Cat stays in the office |
Mistakes cleaning businesses make
- Pricing every visit the same. The first clean in a neglected house can take twice as long; price it on its own line.
- No lockout clause. If the crew drives out and can't get in, the slot is gone. Say what that visit costs.
- Saying nothing about breakage. Agree on a reporting window and whether you repair, replace or pay up to a set amount, and exclude items that were already damaged or poorly secured.
- Putting the alarm code in the agreement. The signed PDF lands in two inboxes; ask for the code by phone and write down only how the crew gets in.
Sending it from SignMaster
- 1
Add it to your templates
Choose Use this template above. It opens in SignMaster with the client and your cleaning company set up as the two signers.
- 2
Set the schedule and prices
Fill in the gray blanks for this home: frequency, arrival window, add-ons, the first deep clean and the per-visit price. Edit the room checklist if your standard clean differs.
- 3
Send it before the first clean
Enter the client's name and email. They add their entry instructions, pets and allergies, tick the box and sign from their phone. Turn on automatic reminders for clients who leave it in their inbox.
- 4
Countersign and save it
Sign last for your company. Both of you get the signed PDF and its certificate of completion by email, so the entry details live with the agreement.
Taking on a whole building's tenants or a list of move-out cleans for a property manager? Bulk send makes one envelope per row of a spreadsheet, with columns named after the gray blanks, such as Service address and Price per visit, filling each copy. Solo sends up to 250 rows at a time. For offices and commercial buildings, the janitorial contract fits better.
Questions? Answers.
What should a house cleaning contract include?
The schedule, a room-by-room list of what's cleaned and what isn't, both prices, supplies, entry and key handling, the late cancellation fee, and how breakage and re-cleans are handled. This template has a section for each.
Can I charge for a canceled clean?
Yes, if the client agreed to it. Section 6 sets a notice period and a fee for late cancellations and lockouts. Keep it reasonable and apply it the same way to everyone.
Do my cleaners need to sign it too?
No. The agreement is between your company and the client, so one person signs for the company. Your cleaners' own terms belong in a separate agreement with them.
Can the client sign on their phone?
Yes. They open the link in the email on any phone or computer and sign there, with no app and no account.