Cleaning agreements clients sign before the first visit

What belongs in writing

• Recurring service agreementWeekly, every other week or monthly, the price per visit, the first deep clean and the rooms and tasks included. The cleaning service agreement template is a starting point.
• Entry and key authorizationLockbox, a key you hold, or someone home to let you in. Spell out who keeps the key and how it comes back if the client stops service.
• Skip, cancellation and lockout policyHow much notice a skipped visit needs, and what's charged when the cleaner arrives and can't get in.
• Breakage and items to avoidHow to report damage and how fast, plus the things you won't clean: antiques, artwork, anything the client lists.
• One-time cleansMove-out, move-in and post-construction cleans, priced by the job and signed before you book the crew.
• Non-solicitation clauseA promise not to hire your cleaner directly for a set time. Common in this trade, and worth having signed rather than assumed.

Book new clients from your website

Turn your agreement template into a public signing link and put it behind the Book now button on your site, or print its QR code on a door hanger. A new client fills in their address, how often they want service, pets, and entry instructions, then signs. Each person who signs gets their own envelope and a signed copy by email, and you get a new client with the paperwork already done.

• Required fields stop half-finished bookings: no address, no signature.
• Conditional fields ask for the lockbox location only when the client picks lockbox.
• Attachment fields let a client upload a photo of the problem shower or the parking instructions.
• The Responses tab on paid plans lists every booking's answers in one table, so your schedule starts from real data.

On Crew and Company, a webhook can push each signed booking into a spreadsheet or your CRM as it arrives, through Zapier's Webhooks by Zapier trigger or a similar tool.

At the walk-through

For bigger homes or move-out cleans, you'll want to see the place first. Fill in the quote on your phone while you walk the rooms, send it and choose Sign in person. The client signs on your phone before you leave the driveway. If a partner or landlord also needs to sign, they get their own link in the same envelope.

Changing your price for everyone

Supplies and wages go up, and every client needs the new rate in writing. Export your client list as a CSV with a column for each client's new price, and bulk send an updated agreement. Each row becomes its own envelope with that client's name and rate printed in the agreement. Reminders follow up, and the results file shows who has signed.

Clients who'd rather read in Spanish get the signing page, emails and consent in Spanish, and every signer can choose from 6 languages. The agreement itself is your document, so keep a Spanish version if your clients need one.

Plans for a cleaning business

Free handles 3 envelopes a month, fine for a first client or two, and public-link bookings count toward that. Solo is $15 a month with unlimited envelopes and bulk send. Crew is $49 a month for 5 people, for an owner, an office manager and team leads. New workspaces get 14 days of Crew free. Compare plans.

What SignMaster isn't

• It isn't booking or scheduling software, and it doesn't assign cleaners to homes.
• It doesn't charge clients' cards or collect tips.
• It doesn't text clients. Signing requests go by email, and you can copy a link to text it yourself.