Service agreement template
A service agreement is the everyday contract between a business that does work and the customer who pays for it, once or on a schedule. It suits businesses without a trade-specific form: IT support, bookkeeping, office plant care, equipment maintenance, mobile detailing. Read it below, fill in your service and prices, then send it to sign.
Updated November 5, 2026 · 3 min read
The contract
Gray blanks are yours to fill in before you send. Each signer fills in the blanks in their color.
- You, before sending
- Customer
- Service provider (you)
Service Agreement
This Service Agreement (the "Agreement") is made on Agreement date between Provider business name (the "Provider") and Customer name or business (the "Customer").
1. Services
The Provider will perform these services (the "Services"): Services
Location: Service location
Schedule: Service schedule
Work not described here is outside the Services and will be quoted separately.
2. Term and renewal
This Agreement starts on Start date and runs for a first term of First term. Renewal: Renewal terms.
If this Agreement renews automatically, the Provider will remind the Customer in writing at least Days of renewal reminder days before each renewal, and the Customer may stop the renewal by written notice before it takes effect.
3. Price and payment
The Customer will pay Price and billing basis. The Provider will invoice Invoice timing, and the Customer will pay within Days to pay days. The Provider may change its prices from the next renewal by giving at least Price change notice days days' written notice.
If an invoice is more than Days overdue before suspension days overdue, the Provider may suspend the Services after giving written notice, until the invoice is paid.
4. Scheduling and missed visits
The Customer will give at least Hours of notice to reschedule hours' notice to reschedule a visit. If the Provider arrives at the scheduled time and can't get in or do the work for reasons within the Customer's control, the visit may be charged at Charge for a lost visit. If the Provider needs to reschedule, it will give as much notice as it can and make up the visit at no charge.
5. Customer responsibilities
The Customer will give the Provider safe access to the location at the agreed times, tell it about hazards and any special requirements, and provide the information, utilities and approvals the Services need.
6. Standard of work
The Provider will perform the Services in a professional manner using trained staff, and will comply with the laws and permits that apply to its work. If the Customer reports a problem with the Services within Days to report a problem days, the Provider will redo the faulty work at no charge or, if it can't, refund the price of that part of the Services.
7. Liability and insurance
The Provider is responsible for damage it causes to the Customer's property while performing the Services, and carries general liability insurance to cover it. The Provider is not responsible for defects that existed before the work, normal wear, or damage caused by the Customer or others. Except for injury to people and for damage caused by gross negligence, the Provider's total liability is limited to the amounts the Customer paid in the Liability cap in months months before the claim.
8. Ending the Agreement
Either party may end this Agreement with Days of notice to end days' written notice. Either party may end it immediately by written notice if the other seriously breaches it and does not put things right within 10 days of being told. The Customer will pay for Services performed up to the end date.
9. General
This Agreement is governed by the laws of the state of State. It is the entire agreement about the Services and can be changed only in writing signed by both parties. Neither party is responsible for delays caused by events beyond its reasonable control. Electronic signatures count as original signatures.
Customer contact
Name: Customer contact name Phone: Customer phone
Email: Customer email
Customer
For the Provider
Opens it in SignMaster as a template you can edit and send.
A starting point, not legal advice. Have a lawyer review it for your state and situation.
On this page
What a service agreement settles
Most service disputes come down to three questions: what exactly was included, what happens when a visit is missed or canceled, and how either side gets out. This agreement answers all three, along with the price, how it's billed, and who pays if something gets damaged on the job.
If your trade has its own risks, a specific template will fit better, such as the cleaning service agreement or the HVAC service agreement. For a framework that sits above many projects for the same client, see the master services agreement.
What the template covers
- Services and location: what you'll do, where, and how often.
- Term and renewal: a start date, a first term, and renewal terms written out in full, with a reminder before each renewal.
- Price and billing: the fee per visit, month or job, when invoices go out and when they're due.
- Suspension: when you can pause service for an unpaid invoice, after written notice.
- Rescheduling and missed visits: how much notice the customer gives, and what a lost trip costs.
- Customer duties: safe access, warnings about hazards, and the information you need.
- Standard of work: professional quality, with redoing faulty work as the first fix and a refund if you can't.
- Liability and insurance: what you cover, what you don't, and a cap tied to recent fees.
- Ending it: notice for either side, and a faster exit for a serious breach.
Mistakes to avoid
- Hiding auto-renewal in the small print. Several states, California among them, require consumer renewal terms to be clear and conspicuous, with an easy way to cancel. Section 2 keeps them in plain view.
- A price that can never change. Add a notice period for price increases at renewal.
- Charging for a visit you couldn't complete without saying so. If a locked gate means a lost trip, say whether it's billed.
- No description of the work. "Regular maintenance" means nothing on its own; list the tasks or attach a checklist.
- Leaving the risk of damage unspoken. Say what you insure and what you don't, such as defects that were there before you arrived.
Selling to consumers at their home
If you sign up homeowners at their door or kitchen table, the FTC's Cooling-Off Rule may give them three business days to cancel, and you must give them a written cancellation notice. The notice of cancellation form covers it.
How to send it with SignMaster
- 1
Open the template
Choose Use this template above. It opens with your customer signing first and your business countersigning.
- 2
Describe the service
Fill the gray blanks: services, location, schedule, price, billing, the first term, renewal terms and your notice periods. Write the renewal terms in full so the customer can't miss them.
- 3
Send it, or sign on site
Email it to the customer, or if you're standing in their office, use Sign in person on your phone or tablet.
- 4
Track it
See when the customer opens it, and let automatic reminders follow up if they don't sign. They can also decline with a reason, which tells you what to fix.
- 5
Keep it for renewal
The signed PDF and its certificate of completion go to both of you. Note the renewal date so next year's agreement goes out in time.
Renewing every customer at once
When your yearly terms change, there's no need to send customers new agreements one at a time. Bulk send the updated agreement from your customer list, with columns for each customer's service location, schedule and price, and every customer gets their own copy to sign. Solo sends up to 250 rows at once, Crew 500 and Company 1000.
Questions? Answers.
What's the difference between a service agreement and a contract?
A service agreement is a contract, specifically one for services rather than goods. The name just tells the reader what's being bought.
Should a service agreement renew automatically?
It can, and it saves you chasing renewals, but state it clearly, remind the customer before each renewal, and make canceling easy. Some states require all three for consumers.
Can I change prices during the agreement?
Under this template, only from the next renewal and with written notice. Changes in the middle of a term need the customer's written agreement.
Is an e-signed service agreement enforceable?
Yes. Federal and state e-signature laws treat it like a signed paper contract, and the certificate of completion records who signed and when.
Sources
- California Business and Professions Code § 17602, automatic renewal offers · leginfo.legislature.ca.gov
- 16 CFR Part 429: Rule concerning cooling-off period for sales made at homes · ecfr.gov