Waterproofing contracts signed in the basement, service renewed every year
A waterproofing sale happens in a damp basement with a flashlight, and the relationship lasts as long as the sump pump does. You need the contract signed while the homeowner is looking at the efflorescence on the wall, and you need them to sign up for service again every year. SignMaster does both: in-person signing on your tablet for the first, and bulk send for the second.
Updated November 9, 2026 · 3 min read
On this page
What a waterproofing company sends
- Waterproofing contractInterior drain tile and sump, wall membrane, exterior excavation, crack injection, or crawl space encapsulation with a dehumidifier. Linear feet, pumps and discharge line, priced.
- Finished basement accessWhat comes out to reach the wall, like drywall, carpet or built-ins, who puts it back, and at what price.
- Existing conditionsCracks, bowing, old repairs and stains already there, so a later complaint is measured against the day you started.
- Warranty registrationYour warranty terms, including any conditions such as annual service, and the homeowner's details for the record.
- Service agreementYearly pump and dehumidifier checks. The library's service agreement is a starting point.
- Change ordersA second pump, a longer discharge line, or a wall that needs bracing as well as drainage.
In the basement with the homeowner
- 1
Show the options
Put good, better and best systems in a radio group on your contract template, with a calculated total that changes as they pick. A battery backup pump can sit behind a checkbox.
- 2
Record what's already there
Initials beside each existing-condition line, and photos of the walls added to the envelope as a PDF.
- 3
Sign on the tablet
Choose Sign in person and hand it over. Signing mode fills the screen, and in the iPhone and iPad app only your Face ID or passcode ends it.
- 4
Send the other owner a link
If a spouse or co-owner isn't home, they sign from an email link on their own phone. Both signatures land in the same envelope.
Because the sale is made in the customer's home, the FTC's Cooling-Off Rule applies to sales of $25 or more: the buyer has until midnight of the third business day to cancel, and gets two copies of a cancellation notice with the contract. Add the library's notice of cancellation form to your envelope so it's never forgotten, and check whether your state adds anything.
Annual service, renewed in one send
Every system you install is a service customer if you ask. Export last year's customers to a CSV with their address and this year's price, and bulk send the renewal from your service agreement template: one envelope per customer, each with their own details printed in. Solo sends up to 250 rows per batch, Crew 500 and Company 1000.
Reminders follow up on their own, and the Responses table lists every renewal, including any visit window you asked customers to pick. On Crew and Company, webhooks can send each signed renewal to your scheduling software so the technician's visit gets booked.
Crawl spaces
Encapsulation jobs hide their own surprises: standing water, rotted sill plates, old ductwork, and mold on the joists. Price the likely extras per unit in the contract, and send a change order the moment you find one. If the job needs mold remediation, some states license that work separately, as the mold remediation page explains, so settle who will do it before your crew touches it.
Pricing
Bulk renewals need a paid plan. Crew is $49 a month for 5 people, so inspectors, installers and the office can all send, with extra seats at $8 a month. Solo is $15 a month and Company $99 for 15 people. New workspaces get 14 days of Crew free. Compare plans.
What SignMaster doesn't do
- It doesn't schedule service visits on its own; webhooks can pass renewals to the software that does.
- It doesn't offer financing or take payments.
- It doesn't take moisture readings or design drainage systems.
- It emails signing links. You can copy a link and text it.
Questions? Answers.
Can I renew every sump pump service agreement at once?
Yes, with bulk send on a paid plan. Upload a CSV of last year's customers and each gets their own renewal envelope, with reminders until they sign.
Can homeowners pick between waterproofing options on the contract?
Yes. A radio group holds the systems and a calculated field shows the total for the one they choose. They sign the option they picked.
How do I record cracks and stains that were there before?
Add an existing-conditions section with initials beside each item, and photos in the same envelope. It's sealed with the contract.
Does the homeowner need an account or an app?
No. They sign on your tablet or phone in person, or from an email link on any device.