Rental agreements signed before the truck backs up to the unit

What a storage tenant signs

• Rental agreementThe unit, the monthly rent, the move-in date, access hours and what can't be stored. See the storage unit rental agreement.
• Protection plan or insuranceWhether the tenant buys your protection plan or shows their own homeowner's or renter's coverage, with a file upload for the proof.
• Military statusWhether the tenant or their spouse is on active duty, which changes what you can do if rent goes unpaid.
• Alternate contactA second person to notify about a default, where your state's lien law calls for one.
• Authorized access listWho else may enter the unit, for business tenants with crews or families sharing a unit.
• Vehicle storage addendumFor boats, RVs and cars: registration, insurance and a statement that the vehicle runs.

Renting online, signing before arrival

1. 1

   Fill the agreement for the unit

   When a reservation comes in, fill your rental agreement template with the tenant, the unit number, the rate and the move-in date, or ask Alana to fill it in one sentence.

2. 2

   Send it with a deadline

   Email the link with a sign-by date of the move-in day. The tenant signs on their phone, ticks the protection plan choice, answers the military status question and uploads their ID.

3. 3

   Hand over the gate code

   When the tenant signs, you get the sealed PDF by email. That's the moment to send the gate code from your management software.

Walk-ins sign on the office iPad with Sign in person. In the iPhone and iPad app, only the manager's Face ID or passcode leaves signing mode. Either way, the certificate of completion records the time, the email and how it was signed.

Lien laws and the paperwork they depend on

Every state has its own self-storage lien law, and it decides how you give notice of a default and a sale: some allow email, some still require certified mail, and many ask for an alternate contact at move-in. Never use a signing request as your lien notice. The signed rental agreement, with the tenant's notice address and email on it, is what your notices rely on, so keep the template current with your state association's form.

Updating every tenant's terms

When you add a protection plan option or change your rules, export current tenants to a CSV with the unit number and rent, and bulk send the addendum. Each tenant sees only their own unit and rate in text boxes. Solo sends up to 250 rows at once, Crew 500 and Company 1000, and the batch shows who has signed.

Tenants can read the signing page, emails and e-signature consent in 6 languages, Spanish among them. Your rental agreement stays in the language you wrote it.

Pricing for a facility

A single facility runs on Solo at $15 a month with unlimited envelopes. Crew is $49 a month for 5 people across a few sites, and Company covers 15 for $99. New workspaces get 14 days of Crew free. See every plan.

What SignMaster doesn't do

• It doesn't take rent, sell protection plans or issue gate codes.
• It isn't storage management software and doesn't track units or move-outs.
• It doesn't send lien notices or run auctions.
• It emails signing links. Copy a tenant's link to text it yourself.