Route agreements, glass waivers and high-rise paperwork, signed
A window cleaning business runs on two kinds of work: recurring routes, where a shop owner or homeowner agrees once and you come back every few weeks, and one-off jobs where the glass itself is the risk. SignMaster handles both, from a storefront route agreement signed on your phone to the building owner's anchorage letter signed before anyone goes over the parapet.
Updated November 9, 2026 · 4 min read
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The paperwork behind clean glass
| Document | Who signs | When |
|---|---|---|
| Residential service agreement | Homeowner | At the estimate, or by link before the first visit |
| Scratched glass waiver | Homeowner or builder | Before any blade touches tempered glass |
| Screen and hard water disclaimer | Homeowner | With the agreement, initialed line by line |
| Storefront route agreement | Shop owner or manager | Walking the block, or from a QR code |
| Commercial or high-rise contract | Property manager | Before the job is scheduled |
| Anchorage certification letter | Building owner | Before any rope descent system is used |
| Post-construction clean subcontract | General contractor | Before you mobilize |
Get the glass risks initialed first
Tempered glass can carry fabricating debris from the factory, and a scraper that's safe on ordinary glass can drag it across the pane and leave scratches. That's why many window cleaners won't use a blade on tempered glass without a signed scratched glass waiver, and why post-construction cleans, where paint and stickers are everywhere, need the clearest one of all. Put the waiver in the same envelope as the agreement so it can't be skipped.
- Initials on each risk: a separate initials field beside tempered glass, brittle old screens, and hard water spotting that may be etched into the glass for good.
- A yes or no on scraping: a radio group lets the customer choose blade work or no blade work, so the tech knows before climbing the ladder.
- Photos of what's there: a Photo field opens the camera during signing, so an existing scratch or a torn screen is pictured inside the signed PDF.
Building a storefront route
- 1
Make the route agreement a template
Frequency, inside and outside, price per visit, and how you handle a locked door on route day. Text boxes for the shop name and price print right in the agreement.
- 2
Sign the manager on the spot
Walking the block? Fill the template on your phone, choose Sign in person, and the manager signs while you're at the counter. They get the signed PDF by email.
- 3
Leave a QR code for the owner
When the owner isn't in, turn the route agreement into a public signing link and print its QR code on your card. The owner fills in the details and signs their own copy later.
- 4
See who's on the route
The template's Responses tab lists every shop's answers side by side, ready to export as CSV for your scheduling software, on every paid plan.
High-rise and rope access jobs
Rope descent work adds a federal paper trail. OSHA's walking-working surfaces rule says the building owner must inform the employer in writing that each anchorage has been identified, tested, certified and maintained to support at least 5,000 pounds in any direction for each employee attached, based on an annual inspection by a qualified person. Your crew can't use an anchorage until you have that information, and you keep it for the duration of the job.
Send the building owner or property manager your anchorage letter by link, with an Attachment field for the qualified person's inspection report. Add your safety lead as a signer after the owner, so the job isn't scheduled until both have signed. The signed letter and the contract can travel together in one envelope, SignMaster's word for one send. Have your safety consultant write the letter; SignMaster only gets it signed.
Pricing for a window cleaning business
A one-truck operation can run on Solo, $15 a month with unlimited envelopes. Crew is $49 a month for 5 people, which suits a few route techs plus the office, with each extra teammate at $8 a month. Bulk send for renewing every quarterly customer comes with every paid plan: up to 250 rows at a time on Solo and 500 on Crew. New workspaces get 14 days of Crew free. See every plan.
What SignMaster doesn't do
- It doesn't count panes, build routes or dispatch techs.
- It doesn't bill route customers or take card payments.
- It doesn't certify anchorages or replace your fall protection plan. It records who signed what, and when.
- It emails signing links. To text one, copy the link and send it yourself.
Questions? Answers.
What is a scratched glass waiver?
A short release the customer signs before you use a blade on tempered glass, acknowledging that factory debris can scratch it. Many window cleaners won't scrape tempered glass without one. Add initials beside each risk so it's clear what the customer read.
Does the building owner have to put anchorage information in writing?
Under OSHA's rule for rope descent systems, yes: the building owner must inform the employer in writing that each anchorage meets the rule before it's used, and the employer keeps that information for the job. Your safety consultant can tell you what the letter should say.
Can a shop owner sign up for my route from a QR code?
Yes. Turn the route agreement into a public signing link and print its QR code. Each owner fills in their details and signs their own copy, and you can countersign after.
Can I renew every quarterly customer at once?
Yes, on any paid plan. Bulk send the renewal template from a CSV, with each customer's price in a text box. Every row becomes its own envelope with its own link.