Cancel a contract that's out for signature
The price was wrong. The job fell through. You sent last year's version. When a document that's out for signature shouldn't be signed by anyone, void it. Every signing link stops working at once, the people waiting on it are told, and the envelope stays on file as voided.
Updated November 5, 2026 · 2 min read
Void or correct?
| Situation | Do this |
|---|---|
| Wrong email, missing field, someone else should sign | Correct it. Nobody re-signs and the envelope carries on. |
| Wrong document, wrong price in the PDF, wrong file attached | Void it, then send a new envelope. Files can't change after sending. |
| The deal is off | Void it with a short note, so the client isn't left wondering. |
| Never sent, still a draft | Nothing to void. Delete the draft. |
| Already signed by everyone | It can't be voided. Agree a cancellation or amendment with the other party instead. |
Void it
- 1
Open the envelope
Find it on the envelope list and open its page. Voiding works while it's out for signature, before everyone has signed.
- 2
Choose Void
SignMaster asks you to confirm, and explains that it cancels the envelope for everyone, stops the signing links straight away and can't be undone.
- 3
Add a note
The note is optional and goes into the cancellation email, so make it useful: a corrected version is on its way, or the project is on hold until spring.
- 4
Confirm
Press Void envelope. The status changes to Voided, and the envelope's activity records who voided it and when.
Who finds out
- Signers whose turn it is get a cancellation email naming the document, with your note under your company's name.
- Anyone who opens a link after that sees that the document was voided, whether or not they were emailed.
- People who already signed, people still waiting for their turn, and those getting a copy aren't emailed. If they need to know, tell them yourself.
- Your other apps, on Crew and Company, can hear about it through the envelope.voided webhook.
Sending the right version
A voided envelope can't be restored, but it doesn't have to be rebuilt. Choose Duplicate as draft on it and you get a fresh draft with the same documents, people, fields and message, without any of the signatures. Swap the file or fix the price, then send it as a new envelope. On Free, the new send uses one of the month's 3 envelopes; the voided one was counted when you first sent it.
Stopping a bulk send midway? Its Stop button skips the rows that haven't gone out; void the envelopes that already went from the envelope list.
Questions? Answers.
Can I undo a void?
No. Duplicate the voided envelope as a draft and send it again if you need it back.
Can I void a contract after everyone has signed?
No. A completed envelope is a signed agreement. To end or change it, agree a cancellation or an amendment with the other party and sign that.
Who can void an envelope?
The person who sent it, and teammates whose role includes managing teammates' envelopes, such as admins.
Is a voided envelope deleted?
No. It stays on your envelope list as voided, with its activity, so you have a record of what was sent and canceled.