Waivers signed before guests reach the desk

Set up the waiver link

1. 1

   Start from your waiver

   Upload the waiver your lawyer approved, or adapt one from the library: a general liability waiver, or versions for gyms, climbing gyms and trampoline parks. Give the guest fields for their name, date of birth, emergency contact and initials beside each risk.

2. 2

   Open Public link

   On the template, choose Public link. Under Who signs through the link, pick the guest's role. Most waivers need nobody else; if a manager must countersign, name them under Everyone else.

3. 3

   Decide on the email code

   Confirm email with a code is on to start: the guest gets a 6-digit code by email before the waiver opens. It proves the address is real, which matters because that's where their signed copy goes. Turn it off only if the wait at your door matters more.

4. 4

   Turn it on and get the code

   Press Turn on link, then QR code to download it as an SVG file. SVG stays sharp at any size, from a sticker on the counter to a poster on the door.

Print it where the line starts, not where it ends: on the entrance door, by the parking lot, on the table where people wait. Say what it is underneath, such as Scan to sign your waiver, takes 2 minutes. Put the plain link in your booking confirmation email too, so regulars can sign before they leave home.

What the guest does

They point their camera at the code and the waiver opens in the phone's browser, with no app and no account. They enter their full name and email, type the emailed code if you kept it on, then fill in each field, initial the risks and sign. Each guest gets their own envelope, so nobody sees anyone else's answers, and the signed PDF reaches their inbox when it's complete. Set After signing to send them to your house rules or a welcome page.

A tablet for guests without a phone

Some guests won't have a phone or a signal. A tablet on the counter works, with one thing to know: the link remembers whoever started in that browser for up to 12 hours, so the next person sees Welcome back with the previous guest's name and has to tap Not you? Start over. On a shared tablet, open the link in a private browsing window and close it after each guest. Or let staff handle it: send the waiver to the guest from the template and choose Sign in person, which guides them field by field on your device.

Minors and families

For a child, the parent or guardian is the person signing through the link, with fields for the child's name and date of birth. Add a line for each child if families come in groups, so one parent signs once for all of them. Whether a parent's waiver binds a child is a question of your state's law; can a minor sign a contract and getting a parent's signature cover the basics.

Finding a waiver later

• The public link page lists everyone who has used it, with each response's status and a link to its envelope.
• The template's Responses tab shows every waiver as a row, with the participant's name, date of birth and emergency contact as columns. Filter by date to see today's guests, or download a CSV. It's on every paid plan.
• Search envelopes by the guest's name when someone asks whether they signed last spring.
• Contacts fills up as guests sign on paid plans, so a returning guest is already in your list.

Good to know

• Each signed waiver is an envelope. On Free, the link stops taking responses once the month's 3 envelopes are used; paid plans have no envelope limit.
• Guests need a connection while they sign. There's no offline mode.
• Your logo can show on the link's first page on Crew and Company.
• SignMaster doesn't check people in or connect to booking software, except through webhooks on Crew and Company.